Wednesday, 24 November 2010

Customer Service Part 2

Quotation of the day: John Lennon --Our society is run by insane people for insane objectives. I think we're being run by maniacs for maniacal ends and I think I'm liable to be put away as insane for expressing that. That's what's insane about it.

It's time for a consumer revolution.

Small, independent companies in general, seem very good at customer service -- i guess they have to be, in order to survive -- and when they're good, they are really good.  (See my last post.)

It's the big corporations that treat their customers like dirt.  The answer?  Avoid the big corporations as much as possible.  I'm not afraid to name names and i, for one, will never buy a burger from A & W again, and will never buy anything from Maple Leaf Foods: i received crap service from them both recently, and complained each time, but my complaints fell on deaf ears.

OK, fine, i just won't give them any more of my hard-earned.


louise.mclelland said...

Hi Rich.. tell it like it is! Had some problems over here in UK with the large chain store Debenhams. I ordered stuff on line, it arrived broken returned it...Customer service were useless, after over a week of emailing them they finally told me they had no way to replace broken items without me putting in a new order and now it looks as if they have re sent the whole order without me asking!!!

paladin said...

I'm back. Merry Christmas.


Freg said...

Hey, Paladin, welcome back & thanks for the link :o)

paladin said...

I doubt even you have all 10 of these bootlegs.

Freg said...

You're right; i was missing two of them!

Thanks again