Thursday, 11 November 2010

Customer Service

Quotation of the day: S.J. Perelman -- Love is not the dying moan of a distant violin -- it is the triumphant twang of a bedspring.

I think we might all be forgiven for thinking that "customer service" is a dying art.  We have become accustomed to being treated like dirt by the people whose wages we pay.  To some extent it's our own fault, of course -- mega-corporations treat we lowly customers with contempt and we put up with it.

So i am delighted to report that it still exists.

A couple of weeks ago, i ordered Dave Swarbrick's new CD, "Raison d'etre," from, and it arrived yesterday.  Except it didn't.  What arrived was a "Raison d'etre" jewel case and a CD labelled "Raison d'etre."  But what was on the disc was actually Swarb's 1978 album "Lift The Lid And Listen" (which i already have).  (Don't worry if you've never heard of Mr Swarbrick -- he's an English folk fiddler, not exactly viral on YouTube, but i've been a fan since the 60s).

I wrote to customer service @ cduniverse, not really expecting any satisfaction but ... they've been in touch with me twice in the past hour, full of apology both times (although obviously it's not their fault, but a cock-up at the manufacturer's) -- first for a clarification of the problem, and then with instructions for the return and replacement of the disc.

So ... credit where credit is due:  well done CDUniverse!

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